Before you fill your basket
A few helpful answers about our range, customer accounts, collection and local delivery. If you cannot find what you need, Jesse can help.
Why can I browse products but not see prices?
Prices and ordering are available to registered customers once Jesse has approved their account. You can browse the range before registering.
Do you deliver to my area?
We offer free local delivery within a 20-mile straight-line radius of SL9 7BZ. Checkout checks your postcode. If you are near the boundary or outside the area, contact Jesse or choose collection.
Where do I collect, and when should I come?
Collection is from our yard at Prestwick Farm in Gerrards Cross. Wait for confirmation that your order is ready, then arrange a collection time with Jesse.
Is there a minimum order?
Every online order needs at least two items, whether you choose delivery or collection. Two of the same product count, and a bag or pack counts as one item.
Can I order a product that is not at the yard?
Yes. We can usually source these products within 36–48 hours. We will confirm when your order will be ready for collection or delivery.
Can I pay on collection or delivery?
Yes. Approved customers can choose payment on collection or delivery at checkout. Cash and card are accepted when you receive your order.
How do I get my account approved?
Register through My account with your name, email and postcode. A phone number is optional. Jesse reviews each new account before prices and ordering become available. You can register for collection even if you live outside the delivery area.
What do you sell?
Our range includes animal feed, bedding, supplements and stable essentials, with a strong focus on horses as well as products for dogs and smaller animals. Browse the shop or ask Jesse about a particular product or pack size.
What if checkout does not offer delivery?
Check that you have entered your full delivery postcode. The address may be outside our delivery area, or the postcode check may be temporarily unavailable. You can choose collection or contact Jesse to discuss your order.
Can you help me load heavy bags?
Let Jesse know before you collect if you need a hand with loading, so we can arrange help at the yard.
Can you find a product that is not listed?
Send Jesse the brand, product name, pack size and quantity you are looking for. We will check whether we can source it and let you know the options.
Who should I contact about an existing order?
Contact Jesse and include your order number, name and the change or question you have. If the order has already been prepared or sent out, we will let you know what can still be arranged.